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These Bitkey Hardware Limited Warranty terms (“Hardware Warranty Terms”) form a legal agreement between you (“You”, “your”) and: (a) Block, Inc. (“Block US”), if You provide a shipping address that is located in the United States of America (consisting of the 50 states and Washington, D.C.) (the “United States”), or, (b) Block Global B.V. (“Block Global”), if You provide a shipping address that is located outside of the United States (Block US or Block Global, as dictated by Your shipping address, shall mean “Block”, “we”, “our”, or “us”). These Hardware Warranty Terms govern our warranty in relation to the Bitkey hardware device (“Hardware”). You understand that your purchase or use of Hardware is subject to these Hardware Warranty Terms.

If You purchased Hardware from Block US, Block warrants all Hardware against defects in materials and workmanship under normal use (as outlined in the the user guide provided to you) for a period of one (1) year from the shipping date. If You purchased Hardware from Block Global and your shipping address is within the European Union, Block warrants all Hardware against defects in materials and workmanship under normal use (as outlined in the the user guide provided to you) for a period of two (2) years from the shipping date. If You purchased Hardware from Block Global and your shipping address is outside of the European Union, Block warrants all Hardware against defects in materials and workmanship under normal use (as outlined in the the user guide provided to you) for a period of one (1) year from the shipping date. Each warranty referred to as our “limited Hardware Warranty”. 

Block will replace such defective Hardware at no cost to you, provided you follow the required steps to file a warranty request with the appropriate supporting evidence. To initiate a warranty claim, please contact us via our customer support contact process found on our website at bitkey.world. Once a warranty claim is approved, Block will send you instructions on how to return the defective Hardware to Block. Block will charge you a deposit for the replacement device, and once the defective Hardware is received by Block at the designated address and in the designated packaging materials, with all cords, parts, and documentation included, within the timeframe specified by Block, Block will refund you the deposit. This is your sole and exclusive remedy for breach of this limited Hardware Warranty. This limited Hardware Warranty is only available to You as the original purchaser of Hardware. This limited Hardware Warranty coverage terminates if You sell or transfer your Hardware. No Block reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited Hardware Warranty.

This limited Hardware Warranty does not apply to any Hardware that has been subject to alteration, repair, tampering, accident, loss, abuse, misuse, fire, acts of God (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes beyond our control. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY BLOCK OR THIRD PARTY PRODUCT. ACCORDINGLY, BLOCK EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, GUARANTEES, OR ASSURANCES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (COLLECTIVELY “WARRANTIES”) CONCERNING THE MATERIALS AND WORKMANSHIP OF BLOCK’S PRODUCT. TO THE EXTENT ANY SUCH WARRANTIES CANNOT BE DISCLAIMED, BLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL BLOCK BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY BLOCK OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR HARM TO REPUTATION. THIS LIMITED WARRANTY DOES NOT COVER ANY THIRD-PARTY PRODUCT USED IN CONNECTION WITH ANY BLOCK PRODUCT.

If you are an EU resident, our Hardware Warranty Terms does not affect your statutory warranty rights to Hardware that is in conformity with the contract and the applicable statutory remedies in the event it is not, including the right to repair or replacement at no charge.

Company Information:

Block, Inc., 1955 Broadway Oakland, CA 94612, United States.

Block Global, B.V., Strawinskylaan 411, WTC, Tower A, 4th Floor, 1077XX, Amsterdam, Noord Holland - The Netherlands. 

Contact Us at bitkey.world/support 

Brand: Bitkey

Model: BK001