What is the status of my order?

You can check the status of your order by visiting bitkey.world/orders. You will need your Bitkey order number and the email address you used during the order placement.

How do I change or cancel my order?

Unfortunately, we do not support updates or changes to orders after they are placed. If you need to modify your order, please cancel it and create a new one. Cancellations can be made until we start processing your order for shipment. Visit bitkey.world/orders to manage your order.

What is your return policy?

Our return policy varies based on your location: EU: You can return your Bitkey within 14 days of delivery, with return shipping fees and taxes covered by you. Once we receive the return, we'll issue a refund to your original payment method. Rest of the world: Returns are accepted within 14 days of delivery only if the package is unopened. We don't accept returns for opened packages. Return shipping fees and taxes are your responsibility. Refunds are issued upon receiving the return.

What are your hardware warranty terms?

For details about our hardware warranty, please refer to our warranty policy available on our website.

Which payment methods do you accept?

Currently, we accept debit and credit cards for purchasing Bitkey. We're working on adding more payment options in the near future.

How many Bitkeys can I order?

The number of Bitkey wallets you can order in a single transaction depends on your country. Contact us for options if you need to order more than the allowed quantity.

What do I do if I'm unable to complete my order?

If you encounter technical issues while placing an order, please reach out to us through our Orders & Shipping support. Provide any relevant information, like error screenshots, to help us assist you effectively.

Are there any other fees to use Bitkey?

Apart from the one-time product price, taxes, and shipping charges, you'll incur transaction fees while sending bitcoin on the Bitcoin network using Bitkey. These fees are standard and will be displayed when setting up transactions.